Digital Cut File is only able to provide refunds for downloaded content obtained directly through our website (www.digitalcutfile.com) that is purchased within the past 30 days. You must be able to fulfill all validation requirements proving the permanent removal of the digital content, as instructed by Digital Cut File. Without exception, Digital Cut File cannot otherwise provide refunds on download content purchases. If the download purchase has exceeded 30 days and you are either unable to access the digital content after troubleshooting, or if there is a verified design flaw making the digital content unusable, Digital Cut File at its sole discretion may provide a credit of equal value onto your Digital Cut File Store account.